Having a managed IT services would mean, that for a company’s unique business needs to be met, will have to be managed by a service provider who will manage the network equipment and applications based on the terms of a service level management. Be informed that some managed services are also hosted which means that it will be in the facility of the service provider where the equipment will be hosted instead of the client’s area, and then delivers services to the employees of the company using the WAN or wide network area.
It is observed that as an organization becomes too complex to manage IT services on its own, especially with an IT services environment that is on a constant change due to upgrades and expansions. With the many responsibilities management is facing, a highly available IT and non-IT infrastructure is needed in order to boost the business without gaps in operations, together with a flow of real time information within the organization without interruption. The IT strategy therefore of the company needs to be aligned directly to the business strategy, and this is where a managed IT services will come in to help out.
Through managed IT services, a business is allowed to offload its IT operations to a service provider called managed services provider. It is therefore the on-going responsibility being assumed by the managed service provider for a 24 hour monitoring, managing and or problem resolution for the company’s IT systems.
Nowadays, several IT companies encourage managed services because it will put the support company of IT on the same level as the business that they are giving service. An example of the advantage in having a managed services provider is that small and medium sized businesses will be giving the enterprise a class capabilities, without the required large initial capital investment, and for a minimum monthly fee at that. With an outsourced IT functionalities, firms are said to enjoy high levels of network support and availability, that enables internal IT staff to focus on doing strategic activities instead of doing network support.
Having a managed service would mean discovering and fixing problems before your business is greatly affected. Having a serviced computer network that is well maintained and proactive will mean better running than that of an alternate, and you will have a patch management and desktop that are optimized and performed on a regular basis, while observing a big difference in operation as far as harvesting the benefits of long term prevention of issues instead of fighting regularly these issues.
With managed IT support services, the overall operating costs of a business is under control since the billing is based on flat fee basis.